Operations & Support Lead
To apply, send a resumé and cover letter to maggie@zencare.co with subject line: "Application: Operations & Support Lead"
Full-Time | Brooklyn, NY (remote during COVID) | Start date as soon as possible
About Zencare
Zencare is a small, mission-driven team doing big things in the mental health world — we are a marketplace that helps thousands of folks find a quality therapist who is a great fit.
Zencare started as a solution to a common problem: it's really difficult to find a therapist online. Zencare streamlines the process and empowers therapy-seekers through up-to-date availability and insurance information, introductory videos, and a vetted network to ensure quality care and great therapist-client fit.
About the role
Zencare is looking for a highly detail-oriented, operations and project management master to join our team as Operations and Support Manager! You will wear many hats in this role, with the ultimate goal of ensuring the highest satisfaction among therapists who share our mission to increase access to quality mental health care.
Customer support responsibilities include: responding to customer support emails, monitoring provider happiness and referrals, and analyzing therapist profiles to optimize their practice growth.
Operational responsibilities include: overseeing and strategically improving customer onboarding, managing photographers and editors, and writing professional statements.
This is a great opportunity to become an operational guru, project management expert, and customer support specialist as a highly valued member of a small, mission-driven, women-led health tech company!
Why you’ll love Zencare and our team
- Intensive operations training and career development at a mission-driven company. If you thrive on working hard towards a shared mission together with an ambitious, collaborative, and supportive team, this is the place for you.
- Fast career progression opportunities. You will always have more to learn and opportunities to develop professionally.
- The chance to join an early-stage startup that has a 5+ year track record of product-market fit in major U.S. cities, and take it national.
- Exciting work every day! Zencare is growing rapidly and constantly evolving. Lots of teamwork and collaborative problem solving.
- Work with a small, women-led team that is ambitious and committed to your professional development and self-improvement.
- The opportunity to fundamentally change the mental health landscape and improve the search for a therapist. We're passionate about increasing access to quality mental health care and will continue rapidly expanding our reach.
What you bring
- Stellar project management skills: You will be managing multiple work streams - you’re highly organized and able to ruthlessly prioritize. You’re quick to get tasks done and to respond to emails. You always meet deadlines and follow through on commitments and tasks. You have a successful track record of managing multiple work streams simultaneously.
- Resilience and perseverance: You’re tenacious. You have thick skin. You can maintain professionalism, stay positive, and keep going in the face of difficult customer support emails.
- Strong attention to detail: You have strong attention to detail, from grammar to minor content errors. You’re naturally detail oriented and excel in ensuring all t’s crossed and i’s are dotted.
- Self-starting and highly organized: You thrive on completing tasks and monitoring progress towards project goals.
- Excellent writing skills: You have excellent writing skills. You write clear, actionable, and friendly emails, and are able to write compelling bios that help therapists stand out and clients find the therapist that best suits them.
- Reliable, strong work ethic: You’re self-motivated, hardworking, and thrive in a work environment where the bar is set high. You’re passionate, excited, and love your work!
- Tech-proficient: You’ve worked with CRMs (customer relationship management systems) in the past and/or can quickly learn new tech platforms. Learning new technical platforms comes easily to you.
- Qualitative analytical skills: You have strong qualitative analytical skills. You’re able to learn about a prospective therapist and determine what their practice interests may be as well as what makes them unique, allowing you to write compelling emails.
- Passion for Zencare’s mission: You have a personal passion for mental health and increasing access to quality care through Zencare’s therapy search platform.
- Positive, humble, respectful team player: You bring a can-do attitude and strong interpersonal and communication skills. You want to succeed as a team and demonstrate a willingness to support team members. You’re respectful of everyone.
- Customer support, project management, and/or operations experience: 1-3 years of professional experience is a plus but not required.
Compensation and benefits
- Compensation: $45K - $55K per year
- Health insurance reimbursement
- Team lunches and outings with an ambitious, mission-driven, collaborative, and supportive team
- Visa sponsorship is unfortunately not available at this time
More about Zencare and the hiring process
Equal opportunity
Zencare is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or military and veteran status.
We are committed to providing an inclusive environment of mutual respect where differences are celebrated and supported, and we strive to represent the diverse communities of therapists and therapy-seekers we serve.
Our Mission & Core Values
Zencare is a mission-driven organization. We turn to our mission and core values with every decision we make as a team and business.Read about our mission and core values here.
To apply, send a resumé and cover letter to maggie@zencare.co with subject line: "Application: Operations & Support Lead"