Privacy Policy

Last updated: July 10th, 2018

This Privacy Policy describes the types of information Zencare Group Inc., a Delaware corporation (“Zencare”, “we”, or “us”), may collect from you or that you may provide when you visit the website, located at https://zencare.co (our "Site"), and our practices for collecting, using, maintaining, protecting, and disclosing that information in connection with the services offered by Zencare through the Site (the “Services”). Please read this Privacy Policy carefully to understand our policies and practices regarding your information. If you do not agree with our policies and practices, your choice is not to use our Site. By accessing or using this Site, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of this Site after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

This Privacy Policy, together with the Terms of Service of Zencare, located at https://zencare.co/terms (the “Terms”), constitute a legal agreement (the “Agreement”) between you and Zencare. All terms not defined here are defined in the Terms.

Types of Information We Collect

Personal Information. Our Site may collect information that personally identifies you (“Personal Information”), which may include, but is not limited to, the following: full name; phone number; email address; health insurance plan; messages to a Therapist regarding why you are reaching out; employment, including whether you are a student and, if so, which university you attend; and how you heard about the Company (e.g. through a friend, Google search, etc.).

Aggregate and Anonymous Data. Our Site may also aggregate and collect anonymous data that does not identify you specifically, including data collected automatically when you enter our Site (“Non-Personal Data”). This may include cookies, pixel tags, web beacons, browser analysis tools and web server logs. This also includes information from the devices you use to access our Site or mobile platform, your operating system type or mobile device model, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone of your device. Our server logs may also record the IP addresses of the devices you use to interact with the Site. We may also collect information about a website you were visiting before you came to our Site and any website you visit after you leave our Site, if this information is supplied to us by your browser. We may also use software tools, such as Javascript, to measure and collect session information, including page response times, download errors, and methods used to browse away from the page. Non-Personal Data also includes some data collected by location services.

When We Collect Personal Information

We collect your Personal Information when you interact with the Site, including when you do any of the following on the Site:

We also collect your Personal Information through third party service providers. Currently, we use Acuity Scheduling to book calls between Users and Therapists, and Cognito Forms to relay messages between parties using the Site. While these may not be the third parties that we use in the future, we may use other companies like them to collect Personal Information.

How We Use Your Personal Information and Non-Personal Data

We use Personal Information and Non-Personal Data to:

We do not sell any Personal Information about Users or Therapists.

When and Why We Disclose Personal Information and Non-Personal Data

We may disclose Personal Information that we collect or you provide as described in this Privacy Policy:

We may also disclose your Personal Information:

We may share Non-Personal Data with analytics companies to learn information about how our users interact with the Site. This enables us to optimize the Service and improve our efforts. These analytics services may use cookies, web beacons and other devices and technologies to track traffic data. Data that they collect typically includes, but is not limited to, your IP address, your ISP, the browser you use to visit our Site. This Privacy Policy does not apply to, and we are not responsible for, such technologies placed by third party analytics services.

Some content, including advertisements, on the Site are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. When you click on links and/or ad banners that take you to third-party websites, the third party may collect information about you at their website. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. The third party may have its own privacy policies that differ from ours. We encourage you to read the posted privacy statement whenever interacting with any website you visit.

Your Choices

You can opt-out of receiving our emails by following the unsubscribe instructions included in each such email or by contacting us at hello@zencare.co. You can request to delete the Personal Information you have provided to us by contacting us at hello@zencare.co. We will retain your information only for as long as needed to provide you the Services or as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Data Security

Though we make every effort to preserve your privacy, we cannot guarantee your privacy. We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where you have chosen a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Site. The information you share in public areas may be viewed by any User or Therapist of the Site. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Site. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

Amendments

We reserve the right to change this policy in accordance with the amendment policy in the Site’s Terms of Service. It is our policy to post any changes we make to our Privacy Policy on this page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting this Privacy Policy to check for any changes.

Limitation of Liability for Privacy

YOU UNDERSTAND AND AGREE THAT ANY DISPUTE OVER PRIVACY IS SUBJECT TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND ZENCARE’S TERMS OF SERVICE (INCLUDING ANY INDEMNIFICATION AND LIMITATIONS ON DAMAGES CONTAINED THEREIN).

Data Collection Limitation

This Site is directed at residents of the United States of America. We do not make any representation or warranty that this Site is appropriate or available for use in any particular jurisdiction and we do not knowingly collect Personal Information from jurisdictions outside of the United States of America.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at: hello@zencare.co.