Jenn Pontillo, Therapist in Massachusetts — Zencare
Jenn  Pontillo
Zencare Vetted

Jenn Pontillo


Licensed Mental Health Counselor, LMHC
Massachusetts, Rhode Island Accepting Online

Licensed in MA & RI, telehealth appointments available.

Updated December 1, 2022

Specialties & Expertise

  • Adolescent mental health
  • College & graduate student mental health
  • Medical professionals' mental health
  • Women's issues
  • Identity development
  • Life transitions

Professional statement

Jenn Pontillo is a Licensed Mental Health Counselor (LMHC) in MA and RI. Jenn works with a variety of people including adults, emerging adults, older adolescents (16-18 y.o.), and women. Jenn is also drawn to working with educators and healthcare professionals. She has worked in these fields and especially appreciates what you have been carrying since the start of the pandemic.

Many of her clients identify feelings of anxiety, depression, and uncertainty during life transitions. They are motivated, insightful, and seeking ways to regulate and process emotions so that they are empowered to live their lives in the fullest, most joyful, and authentic ways possible.

Jenn’s therapeutic approach is person-centered, strength-based, and holistic. She draws on a variety of modalities including cbt, mindfulness, trauma-informed, and post-traumatic growth. Jenn supports clients in learning lifelong skills that will ground them and build confidence to find their light and shine. Jenn brings to her practice compassion, empathy, humor, and care. She values creating a safe, supportive, and non-judgmental space for clients to share their story. Jenn works from an antiracist and LGBTQIA+ affirming lens. She appreciates and values the vulnerability it takes to engage in therapy and is ready, and honored, to partner in this work with you.

Jenn has worked in the mental health field for over 20 years. She earned her Master’s in Clinical Mental Health Counseling from Lesley University. Jenn has worked in a variety of settings including schools, community health organizations, private practice and hospitals.

Message to clients

For all the reasons you are seeking counseling, I admire that you are here. It can feel overwhelming beginning therapy and choosing a therapist. Finding the right fit is at the root of the journey and I hope we will be a good fit for one another.

I have always seen therapy as an opportunity to learn more about ourselves and how we work through various life experiences, including loss, trauma, and yes, the exciting, new possibilities. Creating time and space for yourself is a gift.

I am here to help create a safe, nurturing environment to explore those parts of you that are most in need. The work at times can feel hard, scary, and also rewarding. Over time, we will identify coping strategies and process thoughts so you can continue on your path. I bring a lot of empathy, hope, and humor to the process. I know that through our work together we can create more peace, joy, and happiness for you.

You got this! And I gotchu! Looking forward to meeting you soon.

With care, Jenn

Creating Hope In Healing LLC


Adolescent mental health - Working with adolescents, teenagers, and parents on social, academic, and/or emotional challenges throughout teenage years; addressing anxiety, family conflicts, peer relationships, school stress, transition to college, social media pressures, self-esteem, hopelessness about the future, emotional disregulation

College & graduate student mental health - Specialized strategies for common issues of young adulthood, including school and career stressors, support around healthy relationships, existential concerns, drug or alcohol issues, eating disorders, and anxiety and/or depression.

Medical professionals' mental health - Support navigating work-related expectations and stress; addressing issues of burnout, hierarchical pressures, and vicarious trauma

Women's issues - Therapy tailored to common concerns among women; providing a safe and understanding space to address life challenges, stressors, and questions around identity as a woman

Identity development - Understanding, accepting, and strengthening one’s sense of self through the exploration of family, work, and personal values; addressing issues such as, race, class, gender, and sexual orientation, in the context of self experience

Life transitions - Coping with difficult or impactful life changes, such as moving to a new area, relationship transitions, child rearing, or career changes; learning self-care to better manage resulting stress


  • Adults (24+)
  • Families
  • Parents
  • Teenagers (13-18)
  • Young adults (18-24)


Jenn Pontillo is not in-network with any insurances.

Read about the benefits of seeing an out-of-network provider here.

Out-of-pocket fees

  • Individual sessions: $205 (50min)
  • Family sessions: $250 (50min)
  • Parent/Caregiver Consultation: $125 (30min)
  • School Consultation: $125 (30min)

Additional session information

Out-of-network billing options

This provider can support you in getting reimbursement from your insurance company if you are seeking out-of-network reimbursement. Here are the out-of-network billing options they provide:

  • Super billing
Payment options
  • Cash
  • Check
  • Credit Card
  • Debit Card
Session frequency

Frequency of sessions this provider offers to see clients once you are an established client.

  • Weekly
  • Monthly
  • Every other week
  • Every other month
  • Multiple times a week
  • As needed
Therapist's note

**Sliding Scale** Please reach out if a sliding scale fee would make therapy more accessible to you, happy to connect about what your needs are.


Online Sessions (Massachusetts)
Accepting new clients online
Currently Available Times
  • Morning (Before 10am)
  • Daytime (10am - 1pm)
  • Afternoon (1pm - 5pm)
  • Evening (After 5pm)
  • Weekends
Regular Hours
  • Mon Closed
  • Tue 10-6
  • Wed 10-6
  • Thu 10-6
  • Fri Closed
  • Sat Closed
  • Sun Closed

Online Sessions (Rhode Island)
Accepting new clients online
Currently Available Times
  • Morning (Before 10am)
  • Daytime (10am - 1pm)
  • Afternoon (1pm - 5pm)
  • Evening (After 5pm)
  • Weekends
Regular Hours
  • Mon Closed
  • Tue 10-6
  • Wed 10-6
  • Thu 10-6
  • Fri Closed
  • Sat Closed
  • Sun Closed

Work and Education

Years of Experience: 21 years

Newton Public Schools, MA, Clinical Care Counselor, 2014 - 2022
Framingham Public Schools, MA, Clinical Care Coordinator, 2012 - 2014
Private Practice, RI, Clinician, 2006 - 2014
Family Service of Rhode Island, Outpatient/School Based Clinician, 2006 - 2007
Arbour Counseling Services, MA, Outpatient Clinician, 2004 - 2006
Vinfen Corporation, MA, Boston Public Schools Based Clinician, 2003 - 2004
Newton Public Schools, MA, High School Counselor, 2001 - 2003
Bentley University, MA, Asst. Director, Undergraduate Admission, 1995 - 2001

Lesley University, M.A. Clinical Mental Health & School Counseling, 2001
Bentley University, B.S. Marketing, Cultural Studies, 1995


Massachusetts: 5448

Rhode Island: 00267